Mayday! is a web-based trouble-ticket system. It allows for any department to manage help requests in an efficient and trackable manner. It is designed for use by multiple departments in a single organization. Features include:
- Highly configurable. All statuses, locations, categories, resolutions, and priorities can be edited through a web interface.
- Designed with large sites in mind. Using categories and locations different departments can use the same installation of Mayday! for their needs.
- Simple enough for the novice user. Mayday! has been designed with non-IT users in mind. Submitting a ticket is a simple one step process and the basic user sees only those fields their permissions allow them to see.
- Powerful enough for the advanced user. Mayday! is designed to be highly configurable and feature-rich for those that use it all day.
- Maydays! are bolded when a new comment has been added, allowing the user to easily see which Maydays! have been updated.
- Seeing which Maydays! are unassigned, assigned to other users, and assigned to you is clearly shown using icons.
- The extended description of a Mayday! is avaiable by hovering over the table row. This reduces the needed number of mouse clicks and page reloads for the advanced user.
- Filters can be built so you see only those Maydays! you want to see.
- The Mayday! summary page can be configured to show up to six blocks of Maydays! These blocks can either show the results of a custom filter or all the Maydays! in a category.
- All fields in a Mayday! can be easily searched allowing for fast retrieval of old Maydays!.
- A powerful Mayday! email script is included that can capture emails to a certain address and figure out whether to create a new Mayday! or update an existing one.
- Rules can be created to automatically email users, adjust priority, change location, change priority, and change category by matching any number of Mayday! criteria.
- Categories can have highly granular permissions, thus allowing users to only see and edit only those Maydays! they submitted, while others can close and view all Maydays!.
- A Mayday’s priority is displayed as an intuitive gradient and can be increased or decreased from the summary page.